We stand 100% behind our products and committed ourselves to ensure every of our customers' satisfaction!
For defective products that meet warranty terms we offer to send a new replacement product of the same model or the closest matching model currently in production.
To make a warranty claim please contact us at firstname.lastname@example.org.
A11N Sports warranties all new paddles we manufacture to be free from material and manufacturing defects for a period of 1 year from the date of purchase.
All posts (poles, bars, bases) of the net systems are warrantied be free from material and manufacturing defects for a period of 1 year from the date of purchase.
Nets are warrantied be free from material and manufacturing defects for a period of 60 days from the date of purchase.
Bags & Covers:
All bags, duffels, slings and paddle covers are warrantied be free from material and manufacturing defects for a period of 30 days from the date of purchase.
All frames are guaranteed for 12 months from the day of purchase. This guarantee does not cover normal wear and tear on components and damage resulting from crashes and incorrect use.
Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
Be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund after three days, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded; those sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to confirm firstly.
To return your product, you should send us an email at email@example.com to confirm return address firstly.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.